Great customer service. Bought a Tranquillity Pillow at Lisbon airport. Back in Denmark I realized that a pouch to store the pillow in should have been attached. I contacted customer support and asked if the 24 month quarantee would cover such a situation. It did. Next day a DHL express package arrived with the missing pouch and also an extra comfort set with eyepatch and earplugs. Support doesn’t get any better than that. And yeah, the pillow is great too.