“Excellent customer support
service minded and helpful when I bought a defunct product, excellent customer support, others should learn”
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“Excellent customer support
“Excellent customer service! 🙂
I bought a Travel Blue travel adaptor while abroad. Unfortunately, the fuse blew in it after only 2 uses and it was unusable. Back home, I changed the fuse but it blew again.
I contacted their customer services team and received a quick responce. They asked me to provide the product number first and then asked for my address saying they’d send out a replacement immediately.
The quick and hastle-free response and trust they put in my claim were refreshing and greatfully received.
Edit: today I received my replacement adaptor via courier, with spare fuses and some freebie luggage tags thrown in. Couldn’t be happier with the service provided! :-)”
“Outstanding customer support
Outstanding customer support – very kind and responsive.
Would certainly recommend!”
“First shock, then satisfaction
First I was very disappointed. I had a warranty case with one of the products. So I sent it to the address stated on the warranty slip, including original sales receipt. After almost 2 months the package was returned to me, unopened. Reason: Item not requested.
So I contacted Travel Blue by email, and expressed my disappointment about their “fake” warranty. An employee named Samantha Hoggarth answered my email, very polite. She apologized for this mishap and promised to send a replacement after I send in a picture of the product. I did it but the email came back as undelivered. It took me a short while to figure out that my attachment was too large in size (maybe an idea to be fixed on their website). The next email attempt went through. A few days later I received another email telling me that my replacement is on its way.
I gave only 4 stars because the postal mail system of Travel Blue needs to be improved. If it would be only about the service Samantha provided, I would give her 6 stars.”
“Excelente atención a los clientes
Excelente atención a los clientes
“Faulty product replaced rapidly
Never had problems with travel blue products except this time with the zip of my belt money carrier. The product was replaced rapidly with compensation”
“Swift, polite and no hassle response from Customer Service.”
“Ottima attenzione verso il cliente
Ho acquistato un prodotto Travel Blue che è risultato difettoso al primo utlizzo (cuscino da viaggio).
Ho contattato la casa madre e non hanno esitato ad inviarmi un nuovo prodotto in sostituzione insieme ad un omaggio nel giro di pochi giorni.
Ottima attenzione verso il cliente!”
“Perfect customer service!”
“Superb Customer Service
While in Madrid, I purchased a travel lock at a VIPS store. I was unable to get it to work and wrote the company when I returned to the States. They immediately sent me a replacement lock, free of charge, exactly like the one I had bought. When I say “immediately,” the lock arrived via FedEx 2 days after contacting the company.”
“Client service works outstanding good!
Amazing experience with Client service.
Super responsive, quick, kind and supportive! 11 out of 10!
We bought a Memory Foam pillow in Stansted airport and gave it as a present to our friend in Latvia. Sadly the foam got broken.
I mailed to Customer service in UK and after 24h a replacement item is on the way to my friend.”