Kim Heinrich

I purchased the World Travel Adapter at the SEOUL-INCHEON airport. I used it to recharge my phone while at the airport and it worked great. However, when I got home the mechanism for retracting the prongs was stuck down, making the adapter unusable for any country that doesn’t use the EU type prongs. Since I had thrown away the receipt, I thought nothing could be done. I contacted Travel-Blue and Samantha had me send pictures of the stuck adapter. It was promptly replaced with a new unit! That is superior customer service. I would not hesitate to purchase additional products from Travel-Blue!