Reuven Firestone

I purchased a universal travel adapter in the airport in Dublin. I only discovered after I had moved through security that it did not work. Quite disappointed, I decided to write a letter of complaint to Travel Blue, presuming that I would not receive a response, or that I would receive the typical “we are sorry you are unhappy, but there is nothing we can (i.e. will) do.” To my surprise, I received a personal response from a real person who wanted to know what the problem was, and who immediately offered to replace the faulty adapter and send it to me without charge. This is how a company should be run — with a sense of responsibility to the customer! Bravo!